Vendor Hub

THE VENDOR HUB

LOGGING IN

The top corner of the website has a link saying “my account”
Your email address is your username.
If you haven’t signed in before, click forgot password to get a link sent to your email address. REMEMBER TO CHECK YOUR JUNK
FOLDER. 
If it’s gone into your junk folder, please add us to your address book to avoid further emails going here.

*please note when you’ve changed your password you will need to wait 5 minutes before you can try to re-login.

Click on the link to reset your password. Please note you may need to wait 5 minutes before accessing using your new password.

If you see a customer dashboard instead of a seller one, on the main tab, you should see a button which will divert you through to your correct dashboard. If that doesn’t work, click here

ADDING PRODUCTS

By far the quickest way to add your products to wildthing.com. Export all your products from your existing website as a CSV, and send it to us for uploading. It’s that simple! (although you may need to add your products photos!) To do this CLICK HERE 

There are 2 different processes for adding products manually. Alternatively, import them all at one (please click on impost products above).

“Simple Product” – Simple product has no variations IE. one size fits all. Earrings and Jewellery usually come under this product

“Variation Product” – These products have variations like size and colour. Usually refers to clothing

If you need to create a new listing from scratch, please see below to assist you through this
To begin,  you’ll need to log into your account:

MY ACCOUNT → LOGIN → PRODUCTS
Once there, you’ll see a page which lists all your products. The top right is a button to “Add new product”. Click this to begin.

Step 1

Title: Product name which will appear in categories
Price: Add your price / sale price here.
Short Description: Please enter your product description here
Description: This box will need your delivery times & T&C’s so customers when to expect their items
Category: Your products will appear in these categories on Wild Thing
Tags: Pick relevant tags to have your item show up as recommended
Upload a product cover image: We recommend this to be approx 1200px X 1800px and in JPEG.
Add Gallery Image: Different angles and back images will go here. The more images the better as customers like to see how it’ll fit.

Once this is filled in, you can “create and add new”, or “create product”
Please note, not all elements are finished yet. So whether you’re creating loads, or setting up 1 for duplicating you’ll need to enter more
information before it can be approved.
This listing will go into you inventory list, click edit to continue editing your listing.

Product type: Just below the title is “product type”
“Simple product” – if you’re reading this manual, your item should have no variations and comes exactly as pictured. Keep this selection.
RMA Options: This would be to override your Return Settings (please see other guidance for setting this up)
Other Options: here you can enter a thank you message, and hide your product from catalogues if you wish.
Once you’ve finished your listing, click “Save Product”. This will save your product and you should get a notification saying “Success”
The status will show as “pending review”. All Pending items will come through to our team. We check all listings to ensure they’re correct
before approving them. You’ll receive an email when they go live.

Duplicating an order is the quickest way to add new products (assuming the sizes etc are the same for your new product), but if you
need to create a new listing from scratch, or is your first product, please see below to assist you through this

To add, you’ll need to log into your account:
MY ACCOUNT → LOGIN → PRODUCTS
Once there, you’ll see a page like below. The top right is a button to “Add new product”. Click this to begin.

Step 1

Title: Product name which will appear in categories
Price: Add your price / sale price here.
Short Description: Please enter your product description here
Description: This box will need your delivery times & T&C’s so customers when to expect their items
Category: Your products will appear in these categories on Wild Thing
Tags: Pick relevant tags to have your item show up as recommended
Upload a product cover image: We recommend this to be approx 1200px X 1800px and in JPEG.
Add Gallery Image: Different angles and back images will go here. The more images the better as customers like to see how it’ll fit.

Once this is filled in, you can “create and add new”, or “create product”
Please note, not all elements are finished yet. So whether you’re creating loads, or setting up 1 for duplicating you’ll need to enter more
information before it can be approved.
This listing will go into you inventory list, click edit to continue editing your listing.

Step 2

Product type: Just below the product title is “product type”. This needs changing to variable to add your variations. Please note this will remove the price
box below. Whilst setting up variations (sizes/colours) the prices go under “Attributes & Variations” instead. This is so that if you want to charge more for a
particular colour or size, you can adjust the pricing.
Shipping and Tax: Please enter the shipping class as your brand name. This will apply the prices you set for shipping.
PRICING & VARIATIONS:
See Below Screenshot for further information:

attributes

Click on the tab “Custom Attribute” to get a drop down of options. For sizes, we recommend going for “UK Size”. Select your option and click “Add Attribute”.
This will bring up new boxes. Make sure you tick “used for variations”, and then head to “Values”. Clicking in this box will bring up pre-set sizes. Click and add
all the relevant sizes to your item.
Once you’re done adding, head to the bottom of the page and click “save product”. This will refresh the page, and allow you to manage your variations.

attribute1

Add variation: This will create 1 variation for you to manage all sizes. This option is great if the price for all your variations are the same, and you don’t need
to manage individual stock levels.
Create variations from all attributes: this will create a variation for all the sizes you’ve set up. Great if you want to manage the individual stock levels of each
size, or create different prices.

attributes2

For this listing, we created attributes for all the sizes. Now you can see the sizes, L, M, S & XS, which can all be individually clicked on and edited.
When clicked, you’ll have options for “regular price”, “sale price” & Stock Status. This will need to be entered for all your variations.
RMA Options: This would be to override your Return Settings (please see other guidance for setting this up)
Other Options: here you can enter a thank you message, and hide your product from catalogues if you wish.
Once you’ve finished your listing, click “Save Product”. This will save your product and you should get a notification saying “Success”
The status will show as “pending review”. All Pending items will come through to our team. We check all listings to ensure they’re correct before approving
them. You’ll receive an email when they go live.

UPDATE POSTAGE

If you want to update your postage price enter them below in GBP (£). This will be applied to all your products. 

MANAGING YOUR STORE

Make sure your page is all up to date and looking as professional as possible for your customers using a banner, profile
photo and brand bio
Your store can be found at:
wildthing.com/store/*storename*
To update this, you’ll need to log into your account:

MY ACCOUNT → LOGIN → SETTINGS

IMAGES
Immediately, you’ll see a box to upload a banner. This will be your large main image advertising your store. We
recommend going for an image of 2000px by 600px.
Below this, you’ll be able to add a profile photo. This should be a square image.

BRAND BIO
Still on this page, scroll to the bottom of the page. You should see a large box for your Biography. This is a good
opportunity to sell yourself! Let your customers know what’s inspired you, how you make your items. It might be worth
mentioning delivery times and returns policies here too.
Currently, this is only shown on the main shop page, but we’re looking to add this as a tab to each of your products.

Once you’ve completed an order you can mark it has dispatched, and add in any tracking info. Clicking into the order through your dashboard will allow you to do this. It will automatically email the customer letting them know their order is on its way.

You’ll be able to view the orders details, addresses & customer notes if they’ve added them.

Packing Slip & invoices
To print off a packing slip or invoice, click the little PDF image to the right of the order.

Customer notes
You can add notes on the right hand side. If you add them as customer notes, this will email the customer for you. This is good if you want to
let them know the progress of their order

Order Status
Mark this as complete once it’s shipped. This will let us customer know their order is on it’s way.

Tracking Number
If you have a tracking number, you can add it here. This will email the details to the customer. Adding a tracking number reduces the amount
of emails received requesting items whereabouts, and also assures customers that the item is on it’s way, so it is advised to add this.

Unable to fulfil order
If you have received an order which you can’t fulfil, you can fill out a refund request. This option can be done by clicking into the order, and
below the total, clicking “Request Refund”. Please note, manual totals cannot be entered. Select the item for it to total the refund. Same for
the postage. You can manually enter the refund reason.
Once this has been requested, it’ll come through to our team to refund on your behalf.

Cancelled / Failed Orders
These are orders where the customer hasn’t paid. DO NOT FULFIL THESE. When this happens, the order will sit in their dashboard and can pay
at any point. Our website will automatically email them requesting payment, so you don’t need to do anything.

Search Engine Optimisation (or SEO for short) is key to being found on the internet. With so much competition, completing this is essential for your brands
exposure. This is something that you can alter yourself.
To update this, you’ll need to log into your account:

MY ACCOUNT → LOGIN → SETTINGS → STORE SEO

You’ll see 3 boxes to complete. Please use guidance notes as below:

Guidance for filling in:

STORE SEO

SEO Title :
It is best to start with your store name, followed by your top key words to describe your items.
Meta Description :
Again, it is best to start with your store name, followed by a descriptive sentence of your store items, including as many of
your key words as possible
Meta Keywords :
Add your keywords here, separating each one with a comma.
FACEBOOK / TWITTER
You will be given the option of filling this in using the exact same details as above. You can simply copy and paste your
details over into these boxes.
And that’s it! You’re done. Google does take a while to filter in new pages and rank for keywords, this is approx. 30 days

This will allow customers to email you directly about any queries that have before or after purchase

MY ACCOUNT → SETTINGS

Scroll towards the bottom of the settings page to see a section called Enable Support. Make sure this is ticked
The button below is the text which will show to your customer. It is advised to enter something along the lines of “Contact [brand
name]”
At the moment this button will only show on your store page. We are aiming to get this attached to all products.
When a customer uses this option, you will receive an email letting you know you’ve been contacted. You will then be able to login and
respond under the “support” tab on your dashboard.
You can turn this off at any point by unticking the option. This will refer back to customers emailing us directly, and we will contact you
instead

Allow your customers to easily contact you directly through your store if they want to return or exchange an item. This cuts us out of
the process meaning you can deal with issues quicker and more efficiently.

MY ACCOUNT -> DASHBOARD -> SETTINGS -> RMA

Label – please set this to “Return Policy”

Type – Warranty included (this will allow you to set up a length of time they can request a return)
Refund Reasons – tick the ones which apply to your products

RMA Policy – please enter your return policy here. This will show on all your listings under a tab. If you have an item which this doesn’t
apply too, you can override this on a product by product basis.
Customers can only request a return through our online system once you’ve marked the orders as complete. If they request a return,
they will need to enter the reason and write a description for you to review.
Once a request has been put in, you’ll receive an email notification.
You can respond to return requests from your dashboard, under return requests. This in turn, will email the customer.

Click into the order which you would like to process a return for.  Next to the actual product, you can enter the total you would like to refund. This will allow for partial and full refunds. Again, next to the postage, you can enter whether you would like the postage refunded. This will come through to our team to process. The total refund will be adjusted against your sales invoice.

You have 2 options of vacation mode. Close immediately or set a date range to close.
To update this, you’ll need to log into your account:
MY ACCOUNT → LOGIN → SETTINGS
Once here, scroll to near the page bottom. You’ll see the option “go to vacation”. Tick this box to bring up options to complete

WILD THING LEAFLETS & STICKERS

Insert and use wild thing when you send your orders to link your brand to ours. Box is free to vendors

Quick Questions?

We’ve tried answering the most common questions we get below. Anything we’ve not covered, or not covered thoroughly enough, please get in touch using the form below and we will answer as soon as we can. 

Once you’ve opened the listing you want to edit you can change the price. “Simple products” will have the prices at the top of the listing, but if you’re item has variations (sizes or colours) head down to the “Attributes and Variations” section. You’ll have to click on the variations created to show further information. Prices can be changed here.

We recommend going for portrait images, around 1200 x 1800px and saving as JPEG. This will be big enough for customers to zoom in whilst not taking up too much of their roaming data.

If you check your listing, is it set to “variable product”? This option is just below the Product title near the top. If this has changed, revert it back to this option and head to “variations and attributes”. You should now see the sizes tabbed. Double check the prices are showing on the different tabs and add if they’re not.  Save the listing and check it again. 

NEED MORE HELP? ASK BELOW