If you get an item and and are not happy with it, or it does not fit correctly, we are happy to offer you a refund or exchange.
The item must be returned unworn, with labels still attached. If it is evident that the items have been worn or damaged, we will not be able to offer you a refund and exchange and you will need to organize your item to be reposted back to you- so please double check it is in an unworn condition before you post it back, as otherwise it could end up being an expensive little postage tennis game!
If you have been sent an incorrect or faulty item, then this cost will be refunded back to you- please contact us before you post your item to arrange this.
We do not offer refunds after 14 days, so make sure you get hold of our jackalopes as soon as possible.
Unfortunately we cannot offer free returns as we are a small independent business. The buyer is responsible for covering the postage costs both ways. We recommend returning the item using tracked postage, as we cannot take responsibility for any items that do not reach us.
Jackalope Land Returns
9 Hollyview Close,
Please allow 21 days for your refund to be completed and processed.
If you have any questions please don’t hesitate to get in touch with our jackalopes at:
About jackalope land