Every product is shipped by USPS from the USA. As soon as the product is done, we will ship it within a week. After it is shipped, you will receive an email with your tracking number confirmation.
First class shipping takes between 3-5 days,
Priority shipping takes between 2-3 business days,
Express shipping takes between 1-2 days.
International customers are responsible for any custom fees charged by their country. Please check the policies of your government as each country has different policies on this matter. I apologize in advance, but I will not mark your package as a gift, nor will I misrepresent the value of the package.
First class shipping takes between 15-30 days,
Priority shipping takes between 5-10 business days,
Express shipping takes between 3-6 business days.
All items are shipped from Houston, Tx and the delivery time depends on your location and your post office.
Exchange / Returns
No Refunds or Exchanges because every item it is HANDMADE.
However, If when you receive your item(s) and they do not appear to be in good shape, it is your responsibility as the customer to contact us within three (3) days and describe the problem(s) and/or defect(s) immediately upon receipt. You will be asked to provide photos of the damages you are claiming to be present in your item. Failure to provide photos will only cause delays in resolving the situation at hand. When you, the customer, provide photos of your damaged item(s) we will discuss and come to a decision as to what actions will be taken. If you are requesting that damages be repaired by us (RC), the artist, you will be required to send the item back within one week of receipt along with $8 to cover return shipping. Shipping charges are non-refundable and non-negotiable.
Please do not file a claim or dispute through PayPal or your bank without first contacting us. It is our goal to provide you with the highest level of customer service and satisfaction and escalating a situation to such extremes without contacting us first will only result in delays of a conflict resolution.
About Rolita Couture
Rolita Couture was founded on September 27, 2013 by Rosa Yanisselli. With the encouragement of her husband she left her job, bought a sewing machine got to work and the rest is history.