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Product delivery times 1 – 2 weeks ( 5 – 10 business days)
Product Returns Policy:
If you change your mind, or receive any products that you are unhappy with, you may return the item within 7 days from delivery. We will then offer you an online credit or full refund for the purchase price of the item. The purchase price is the amount you paid for the product and does not include any delivery costs. Please also note that you are responsible for postage costs of returning the item. We recommend using registered mail to return items, as Coco & Max is not liable for any items lost in the post.
All items returned must be in the original condition – unworn and unwashed, including all labels and tags intact (hygiene strips also apply on swimwear). We will not be able to accept any items for return which are not in original condition.
Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability. We do not accept returns or size exchanges on items that show wear or use, make up or deodorant stains. Returns will not be accepted if you have not followed the care label instructions correctly.
In the unlikely event that you receive an item that is faulty or damaged please contact us within 7 days of receiving and we will organise a replacement. If an item is faulty and there is no suitable replacement you will be fully refunded. If a replacement is unavailable you may choose another suitable item. Contact us at: firstname.lastname@example.org Please remember to provide your receipt and order number as proof of purchase.
Please note, items bought on sale will not be refunded. Only exchanges on sale items that are deemed faulty are accepted. We do not refund postage charges for goods returned and your own return postage costs are not refundable. You will however be refunded the shipping cost if the return is a result of a manufacturing error or a shipping error in our part.