Returns

RETURNS

Unfortunately not all items are a perfect fit and may have to be returned or exchanged. 

All of our items are by individual brands and each item has its own returns policy. Most items can be returned, even the ones that are made especially for you. As so much effort goes into each item, some brands only offer exchanges. Please check the items descriptions for return periods & policies.


Is your item returnable?

Returns Policy

Most items can be returned, even the ones that are made especially for you. As so much effort goes into each item, some brands only offer exchanges. Please check the items descriptions for return periods & policies.

Who covers the postage?

Postage Costs

If your item is returnable, it is your responsibility to cover the costs of return postage. If you are requesting a refund, and it is approved, you will not be refunded the initial postage fees. Where a mistake has been made in fulfilling your order, all postage fees are covered.

REQUEST A RETURN

LOGIN

FIND ORDER

REQUEST RETURN

IN A NEW UPDATE, BRANDS CAN ACTION REQUESTS DIRECTLY. PLEASE LOGIN TO YOUR ACCOUNT AND CHECK YOUR PURCHASE. INCLUDED BRANDS WILL ALLOW YOU TO EMAIL THEM DIRECTLY SPEEDING UP THE RETURN PROCESS

Having difficulty with the above? Fill out the form below and you'll receive a response within 2 working days