Login & Set Up

STEP 1 - LOGIN

The top corner of the website has a link saying “my account”
Your email address is your username.
If you haven’t signed in before, click forgot password to get a link sent to your email address. REMEMBER TO CHECK YOUR JUNK
FOLDER. 
If it’s gone into your junk folder, please add us to your address book to avoid further emails going here.

*please note when you’ve changed your password you will need to wait 5 minutes before you can try to re-login.

STEP 2 - YOUR DASHBOARD

The main landing page will be your main dashboard which will show you quick stats and figures for your account. If you’ve not had a look around yet this is a good chance to familiarise yourself with our layout. To your left you’ll be able to do the following:

Dashboard – head back to your dashboard

Products – View and amend your listings

Orders – View and Update your orders

Coupons – apply store coupons

Reports – further reports

Return Requests – Customer return requests go here

Support – Customer support requests go here

Settings – Further store settings will be updated here

STEP 3 - GETTING YOUR STORE READY

We recommend completing as much of the following as possible. You’ll be able to view all this information at a later date if you’re currently unable to complete it.

Make sure your page is all up to date and looking as professional as possible for your customers using a banner, profile
photo and brand bio
Your store can be found at:
wildthing.com/store/*storename*
To update this, you’ll need to log into your account:

MY ACCOUNT → LOGIN → SETTINGS

IMAGES
Immediately, you’ll see a box to upload a banner. This will be your large main image advertising your store. We
recommend going for an image of 2000px by 600px.
Below this, you’ll be able to add a profile photo. This should be a square image.

BRAND BIO
Still on this page, scroll to the bottom of the page. You should see a large box for your Biography. This is a good
opportunity to sell yourself! Let your customers know what’s inspired you, how you make your items. It might be worth
mentioning delivery times and returns policies here too.
Currently, this is only shown on the main shop page, but we’re looking to add this as a tab to each of your products.

Search Engine Optimisation (or SEO for short) is key to being found on the internet. With so much competition, completing this is essential for your brands
exposure. This is something that you can alter yourself.
To update this, you’ll need to log into your account:

MY ACCOUNT → LOGIN → SETTINGS → STORE SEO

You’ll see 3 boxes to complete. Please use guidance notes as below:

Guidance for filling in:

STORE SEO

SEO Title :
It is best to start with your store name, followed by your top key words to describe your items.
Meta Description :
Again, it is best to start with your store name, followed by a descriptive sentence of your store items, including as many of
your key words as possible
Meta Keywords :
Add your keywords here, separating each one with a comma.
FACEBOOK / TWITTER
You will be given the option of filling this in using the exact same details as above. You can simply copy and paste your
details over into these boxes.
And that’s it! You’re done. Google does take a while to filter in new pages and rank for keywords, this is approx. 30 days

This will allow customers to email you directly about any queries that have before or after purchase

MY ACCOUNT → SETTINGS

Scroll towards the bottom of the settings page to see a section called Enable Support. Make sure this is ticked
The button below is the text which will show to your customer. It is advised to enter something along the lines of “Contact [brand
name]”
At the moment this button will only show on your store page. We are aiming to get this attached to all products.
When a customer uses this option, you will receive an email letting you know you’ve been contacted. You will then be able to login and
respond under the “support” tab on your dashboard.
You can turn this off at any point by unticking the option. This will refer back to customers emailing us directly, and we will contact you
instead

Allow your customers to easily contact you directly through your store if they want to return or exchange an item. This cuts us out of
the process meaning you can deal with issues quicker and more efficiently.

MY ACCOUNT -> DASHBOARD -> SETTINGS -> RMA

Label – please set this to “Return Policy”

Type – Warranty included (this will allow you to set up a length of time they can request a return)
Refund Reasons – tick the ones which apply to your products

RMA Policy – please enter your return policy here. This will show on all your listings under a tab. If you have an item which this doesn’t
apply too, you can override this on a product by product basis.
Customers can only request a return through our online system once you’ve marked the orders as complete. If they request a return,
they will need to enter the reason and write a description for you to review.
Once a request has been put in, you’ll receive an email notification.
You can respond to return requests from your dashboard, under return requests. This in turn, will email the customer.

FURTHER QUESTIONS ON SETTING UP? ASK BELOW

We will email you back with an answer shortly